Support portal issue

[JG42]

Trying to log a call in the support portal and immediately getting  a timed out error- constantly, or page has expired -Came up with an oracle error  as well.

Tried several browsers, different computers etc and still comes up. Anyone else got this issue at all as well?

Trying to log a call for a failed update 15 install in which the event parser service wont start after rollback

[xavi14]

Me too. I had a horrible experience using this support portal. extremely slow whenever a link is clicked, a page error occurs, etc.

Please improve!!!!!!!!!!!!!!!!!!!!!!!!!  

[cdinet]

I can get to it ok, so try clearing browser cache, close browser and try again to see if you get same error.

[xavi14]

@cdinet same error.

[JG42]

done, same issue, done on two machines  (one at home, one in work (remoted))- -oracle access manager issues - couldn't login here either for a couple of minutes. There's definitely an issue

[cdinet]

Please call in then, I am not able to reproduce your issue, as I can get to it fine with no problems.

[xavi14]

And today we got an error on page partner.trellix.com T_T

[ChrisQ]

Same here, tried clearing cache and using different browsers (Chrome, Firefox and Edge) really frustrating as I have 2 ongoing support calls and it keeps crashing as I try to upload the requested logs.

[cdinet]

Have you called in to support?  I ma having no problems accessing it.