Tried to push Virus Scan Enterprise 8.8 to Win 10.

[Amos_Oxley]

It shows success transfer and install from server, but at the workstation, it did not appear at all?

Anyone can assist?

[Hem]

VSE installation log may help in undestanding the cause of failure.

local installation: %temp%\McAfeeLogs

 ePO deployment:  %windir%\temp\McAfeeLogs 

[Amos_Oxley]

Where do i key in the code?

[Aj-richer]

Hi Amos,

This all depends on what install / patch you are trying to push out.  

I think W10 Creators build (1709) needed VSE 8.8 1902 (Patch 10).  Anything higher than creaters build needs patch 11 ( VSE 8.8 1982).  

If you download the install package at this patch level and deploy it should work fine.  From what your saying it sounds as if you are trying to apply patch only, which would transfer and then check it's at this level.  If it is then it will show success.

Hopefully McAfee are thinking ahead in terms of Windows 10, ie it is going to be pain having to deploy a new patch every 6 months when they update.

Aj

[Amos_Oxley]

Hi AJ, I tried to update the patch. I want to Check In Software, but it does not allow me to do so.

What may be the cause?

[Aj-richer]

Hi Amos,

Do you mean check in software to the repository on the ePO?  If that's the case then it won't be to do with the compatibility of Windows 10 but instead the ePO maybe.

That error is a bit past me im afraid but im sure the helpful CDI can help.

Thanks

Aj

[Amos_Oxley]

Now i manage to update the patch. but Win 10 still not accepting the software

[Aj-richer]

Hi Amos,

I would try the below,

Make sure that we are meeting the environmental requirement to push agent as per 

https://kc.mcafee.com/corporate/index?page=content&id=KB56386

Kind Regards

Aj

[cdinet]

How exactly are you trying to deploy it?  You will need to look at the logs on the client to see why it is failing.  There are several ways it can fail.

1. The agent fails to get the task and invoke it.

2. The agent runs the task, but is unable to get the necessary files from the repository

3. The agent downloads the files correctly and executes the setup.  From there, it is no longer an agent issue as the install is passed off to msiexec.

4. The install fails for other unknown reasons.  

1-3 can be determined by looking at the mcscript log in c:\programdata\mcafee\agent\logs.

4 can be determined by reviewing the VSE install logs located in c:\windows\temp\mcafeelogs.

Without that data, we can only guess as to what is happening.  However, if it comes to us needing to look at the data for you, I would request that you open a ticket with McAfee.  Logs can contain company specific data that you don't want on an open forum.

Please also validate you are using a supported patch level of VSE for your build of Windows 10 - refer to KB51111.

Operating System

Minimum Supported Service Pack (SP)

VSE 8.8 Releases

P12

P11

P10

P9

P8

P7

P6

P5, P4

P3

P2

P1

Windows 10 version 1809 (October 2018)

-

Yes

No

No

No

No

No

No

No

No

No

No

Windows 10 version 1803 (April 2018)9

-

Yes

Yes

No

No

No

No

No

No

No

No

No

Windows 10 version 1709 (Fall Creators Update)7

-

Yes

Yes

Yes

No

No

No

No

No

No

No

No

Windows 10 version 1703 (Creators Update)7

-

Yes

Yes

Yes

Yes

No

No

No

No

No

No

No

Windows 10 version 1607 (Anniversary Update)7

-

Yes

Yes

Yes

Yes

Yes

No

No

No

No

No

No

[Amos_Oxley]

2018-11-01 10:35:03 E #1204 ScrptExe Error trace:
2018-11-01 10:35:03 E #1204 Thread [Main thread]->
2018-11-01 10:35:03 E #1204 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [CallIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section StartUpdateProcess]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughProductIDList]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughFile]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ExecuteDetectionScript]->
2018-11-01 10:35:03 E #1204 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\HOSTIPS_8000\HIP_ClientDetect.mcs, ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetInstalledInfo]->
2018-11-01 10:35:03 E #1204 ScrptExe [CallIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetInstalledVersion_Windows]->
2018-11-01 10:35:03 E #1204 ScrptExe [GetRegValue]->
2018-11-01 10:35:03 E #1204 ScrptExe Failed to get the value of Version under SOFTWARE\McAfee\HIP\. Not setting Ret to anything
2018-11-01 10:35:03 E #1204 ScrptExe Error trace:
2018-11-01 10:35:03 E #1204 Thread [Main thread]->
2018-11-01 10:35:03 E #1204 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [CallIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section StartUpdateProcess]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughProductIDList]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughFile]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ExecuteDetectionScript]->
2018-11-01 10:35:03 E #1204 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\HOSTIPS_8000\HIP_ClientDetect.mcs, ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetInstalledInfo]->
2018-11-01 10:35:03 E #1204 ScrptExe [CallIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetInstalledVersion_Windows]->
2018-11-01 10:35:03 E #1204 ScrptExe Command failed...GetRegValue
2018-11-01 10:35:03 E #1204 ScrptExe Error trace:
2018-11-01 10:35:03 E #1204 Thread [Main thread]->
2018-11-01 10:35:03 E #1204 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [CallIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section StartUpdateProcess]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughProductIDList]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughFile]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ExecuteDetectionScript]->
2018-11-01 10:35:03 E #1204 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\HOSTIPS_8000\HIP_ClientDetect.mcs, ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetInstalledInfo]->
2018-11-01 10:35:03 E #1204 ScrptExe Command failed...CallIf
2018-11-01 10:35:03 E #1204 ScrptExe Error trace:
2018-11-01 10:35:03 E #1204 Thread [Main thread]->
2018-11-01 10:35:03 E #1204 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [CallIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section StartUpdateProcess]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughProductIDList]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughFile]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ExecuteDetectionScript]->
2018-11-01 10:35:03 E #1204 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\HOSTIPS_8000\HIP_ClientDetect.mcs, ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe Command failed...Call
2018-11-01 10:35:03 E #1204 ScrptExe Error trace:
2018-11-01 10:35:03 E #1204 Thread [Main thread]->
2018-11-01 10:35:03 E #1204 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe [CallIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section StartUpdateProcess]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section GetDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughProductIDList]->
2018-11-01 10:35:03 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section EnumerateThroughFile]->
2018-11-01 10:35:03 E #1204 ScrptExe [Call]->
2018-11-01 10:35:03 E #1204 ScrptExe [Executing section ExecuteDetectionScript]->
2018-11-01 10:35:03 E #1204 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\HOSTIPS_8000\HIP_ClientDetect.mcs, ScriptMain]->
2018-11-01 10:35:03 E #1204 ScrptExe C:\ProgramData\McAfee\Agent\\Current\HOSTIPS_8000\HIP_ClientDetect.mcs did not execute succesfully
2018-11-01 10:35:04 E #1204 ScrpPrsr Error trace:
2018-11-01 10:35:04 E #1204 Thread [Main thread]->
2018-11-01 10:35:04 E #1204 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:04 E #1204 ScrptExe [CallIf]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section StartUpdateProcess]->
2018-11-01 10:35:04 E #1204 ScrptExe [Call]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2018-11-01 10:35:04 E #1204 ScrptExe [Call]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section GetDetectionScripts]->
2018-11-01 10:35:04 E #1204 ScrptExe [Call]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2018-11-01 10:35:04 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section EnumerateThroughProductIDList]->
2018-11-01 10:35:04 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section EnumerateThroughFile]->
2018-11-01 10:35:04 E #1204 ScrptExe [Call]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section ExecuteDetectionScript]->
2018-11-01 10:35:04 E #1204 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\TELECONT1000_EPO\TelemetryDet.mcs, ScriptMain]->
2018-11-01 10:35:04 E #1204 ScrpPrsr ScriptMain is not in the section table.
2018-11-01 10:35:04 E #1204 ScrptExe Error trace:
2018-11-01 10:35:04 E #1204 Thread [Main thread]->
2018-11-01 10:35:04 E #1204 SessMgr [SessionManager::runScript:C:\ProgramData\McAfee\Agent\update\UpdateMain.McS]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section ScriptMain]->
2018-11-01 10:35:04 E #1204 ScrptExe [CallIf]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section StartUpdateProcess]->
2018-11-01 10:35:04 E #1204 ScrptExe [Call]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section DetectInstalledProductsAndUpdate]->
2018-11-01 10:35:04 E #1204 ScrptExe [Call]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section GetDetectionScripts]->
2018-11-01 10:35:04 E #1204 ScrptExe [Call]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section FindAndExecuteDetectionScripts]->
2018-11-01 10:35:04 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section EnumerateThroughProductIDList]->
2018-11-01 10:35:04 E #1204 ScrptExe [LoopIf]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section EnumerateThroughFile]->
2018-11-01 10:35:04 E #1204 ScrptExe [Call]->
2018-11-01 10:35:04 E #1204 ScrptExe [Executing section ExecuteDetectionScript]->
2018-11-01 10:35:04 E #1204 ScrptExe [Line 614: RunScript dwRet = C:\ProgramData\McAfee\Agent\\Current\TELECONT1000_EPO\TelemetryDet.mcs, ScriptMain]->
2018-11-01 10:35:04 E #1204 ScrptExe C:\ProgramData\McAfee\Agent\\Current\TELECONT1000_EPO\TelemetryDet.mcs did not execute succesfully