Unable to update any packages on software catalog

[dia23]

Worked it out, it's found unter Software -> Extensions, so there's that and the Update worked fine.

Weirdly enough the update channel was reachable again prior to the update so I figure Trellix changed something again, maybe added some redirects. Problem seems to be solved for me in that case, no error messages anymore.

[Respouzo]

Hi,
(temporary) solution on ePO-Server:
Paste into "c:\Windows\System32\drivers\etc\hosts"

136.179.57.116       epo.mcafee.com

[cdinet]

epo.mcafee.com should not be working anymore.  You need to use epo.trellix.com.

[Respouzo]

Yes that's right, but on pre-update 14/15 systems, the url is still "epo.mcafee.com"

So the workaround for me is the host entry with the IP of "epo.trellix.com" (136.179.57.116) because an update to a current ePO is not yet possible.
"Failed to connect to the Software Catalog server" issues are resolved

[cdinet]

You can also run this script to update the url.

Update EPOSoftwareCatalogServer SET ServerName='epo.trellix.com', Port=443, debugFlags = 0, useSSL = 1

[praeceptorr]

Hi;

you mention "run this script to update the url....
Update EPOSoftwareCatalogServer SET ServerName='epo.trellix.com', Port=443, debugFlags = 0, useSSL = 1"

does this mean I can change the default URL's coded in ePO on-prem with this script/command to use in future epo.trellix.com ?

And this works even the ePO patch level isn't up to 14 or 15 ?

We are running ePO on-prem patch level 10 and 13 and planning to go for 15 - but can't do this that quick - so I need at least a temporary solution.

many thx in advance for any hint/help
ciao
Rainer Praeceptor

[cdinet]

Yes, you can update that url without going to cu 15 - just run it in sql management studio against the epo main database.

[praeceptorr]

thx cdinet
I will try this on our DEV/TEST environment and will post the result as soon as I have done
ciao
Rainer

[JG42]

@cdinet Does this also need to be done for updating the master repository pull from update.nai.com? Thanks

Failed to download file Current\ENDPCNT_1000\DAT\0000\EXP_20230104_12582_ENDP_AM_1000.zip from site update.nai.com:80, error code 10054 ( An existing connection was forcibly closed by the remote host)

(on p12- solving an issue with cert migration before moving to p15)

[cdinet]

No, that url has not changed.  See if you can go to the browser to update.nai.com/products/commonupdater2/current/ENDPCNT_1000/DAT/0000 for that file and see if you can get to it manually