Showing results for 
Show  only  | Search instead for 
Did you mean: 

Update Mastery Repository task fails

I've built a new 5.10 ePO server and everything seems to be working OK, except I can run the "Update Master Repository" server task.

It fails with "Failed to download file Current\SUPPCLNT1000\ServicePack\0409\MER.exe from site, error code 403 ( The process is not in background processing mode. )"

It doesn't appear to be a proxy issue, becuase I can use the Software Catalog to download and check in pages and extensions OK.

I've tried to rebuild the Master Repository using KB53736, but that didn't seem to help.

Any suggestions?

5 Replies

Re: Update Mastery Repository task fails

Update: If select which packages the update task pulls down and de-select the MER package, it works OK.

Re: Update Mastery Repository task fails

I think I fixed it.
I manually downloaded and checked in the MER package and the latest AMCore package. that worked OK.
Now the Update Master Repository task runs OK.

Re: Update Mastery Repository task fails

@malcolmchalmers I am happy that you managed to resolve the issue by manually downloading MER. This issue ideally occors due to Proxy. However, if the proxy is working fine, then the other way is to rebuild the master repository.

In your case, the issue is with MER download. Any ways thanks for sharing your resolution.


Report Inappropriate Content
Message 5 of 6

Re: Update Mastery Repository task fails

Make sure to also download the mer content package on the mer download site.  You can also keep that de-selected in the pull task settings to not try to pull it.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 6 of 6

Re: Update Mastery Repository task fails


It is not so often but sometimes the updatecontent locations do not work properly and as you found out yourself, it is best to download and check in packages one by one for failing products. You might need a full Master Repository rebuild in particular cases.

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use our Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from product experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by employees.
Join the Community
Join the Community