VSE is not getting updated

[Former Member]

I have run the client task now to update the VSE, however, it still not getting updated even after showing the task ran successfully.

I tried to wake uo agent as well from ePO, still  no  go.

[Hem]

We may need to look at Mcscript log of the client machine when we initiated update task.

[Former Member]

Where should i look for the log.

[Hem]

C:\ProgramData\McAfee\Agent\logs

[cdinet · Accepted solution]

When looking at the mcscript log, you need to determine where the error lies. 

There are a couple of ways this can fail.

1. Agent issue: masvc log will show client getting the task and invoking it.  Did it actually invoke? mcscript log will show it downloading files from the repository and running the update.  If it fails to get files from the repository, that needs investigating why.

    2. point product issue: once the mcscript log shows it handing off to the point product for the update, then it is out of the hands of the agent.  There also may be errors where the agent fails to communicate with the point product. 

What version of agent are you running?  There are some known issues with the 5.0.6.220 version with updates and communication.

Also, does the local client show it out of date or current?  It could also be an issue where the agent is not reporting that it is up to date.