after update still get info of prevoius version

[roberto.periale]

Hi all,

I have updated epo 5.10 to update 15 and everything work fine. But in server information I still get information from the prevoius version

Version: 5.10.0.2428 Update Installed: Update 9 (2.0.0.949) Drive: C:\ Free Disk Space: 45699 MB
Agent Handler Information:
Java Version:	1.8.0_345
Tomcat Version:	9.0.64
Apache Version:	2.4.54
OpenSSL Version:	1.0.2zf-fips

Any idea?

Thank you

[Pravas]

Hi @roberto.periale ,

I understand from your post that Update 15 installation was a success.

Please try rebooting the server and let us know if it helps.

Thanks

[cdinet]

If a reboot doesn't show any change, try running cu 15 in repair mode.  To do that, run the updater, then click on view installed updates.  You will then see the option to repair.

[roberto.periale]

Hi,

when I run again the system shows that it need to still update from 9 to 15 but the installation works fine. (also reboot done)

All main software (java,tomcat apache) looks the new ones but release and update showed looks alo 9 update.

thank you

[cdinet]

Please open a ticket then, as we will need to look at the updater log.

[LBrax]

Also having this issue, and reboot does not fix it. And when running updater again, it does not give the option to repair or even rollback. Same situation though, shows updated successful but in settings still says Update 13, not update 15. 

[cdinet]

Please open a ticket then.  We need to look at logs, which should not be posted here.