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Soup-er-User
Level 7
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Message 1 of 4
‎01-15-2023 02:55 PM

ePO Server Tasks Failing

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Several server tasks are failing. Download Software Product List:Download Software Product List (Failed to download the products list due to "Failed to connect to the Software Catalog server.") Product compatibility server settings have not changed. Is this because of the rebrand changes?
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cdinet
Employee
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Message 3 of 4
‎01-16-2023 07:51 AM

Re: ePO Server Tasks Failing

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Update to cu 15 to get the url changes.  See KB95905 - you can also run the script in that kb to update the epo.mcafee.com url to epo.trellix.com.

 

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savidudu
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Message 2 of 4
‎01-15-2023 09:05 PM

Re: ePO Server Tasks Failing

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Hello,

How frequently the task is failing ?

What about the log entry ?

If this failing all the time then please open a Service Request with Trellix Support.

Thanks

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cdinet
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Message 3 of 4
‎01-16-2023 07:51 AM

Re: ePO Server Tasks Failing

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Update to cu 15 to get the url changes.  See KB95905 - you can also run the script in that kb to update the epo.mcafee.com url to epo.trellix.com.

 

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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Soup-er-User
Level 7
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Message 4 of 4
‎01-18-2023 12:06 PM

Re: ePO Server Tasks Failing

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Problem solved, thank you.

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