mcafee apache services won't start automatically in cluster

[Dwee]

Hi,

this happens after we upgrading epo from 5.9 to 5.10 CU 10 and in cluster environment , from there every time we have situation that needs or happened restart the system the apache services won't start automatically like it used to be, it still automatically move/failover the application to the secondary node or vice versa but we have to start the apache services manually and then we too also have to manually "bring online" the services role in cluster manager, 

is this on McAfee side or i have to check to the Microsoft team ?

NOTE: we already tried change apache services to start automatic (in services.msc) but still it will goes back to manually when failover occurs again,

[cdinet]

Do event logs show it trying to start and can't?  Do the cluster logs show any issues?

[cdinet]

And is it specifically the epo server service or the application server service?  How exactly did you run update 10 on the secondary node?  See if this helps:  https://kc.mcafee.com/corporate/index?page=content&id=KB94883

[Dwee]

yes it's only specifically the epo server service,
well the one that helped me in the upgrade process was the support team, I remember that the two of them (the current one called help from more expert person in upgrading on cluster at that time) did some editing in the registry section (because the tomcat version on secondary node still error using version 7 than 9 so she edited the registry for that) and lastly reminded me that for this issue, try discussing it with the team servers or OS,

and after those upgrade stage now we have issue like this, and also the node doesn't have status "primary or secondary" on each nodes like before epo upgraded,

and also this is happened not only when failover to secondary node but vice versa too/to primary

[cdinet]

You will probably need to get back with support, as without logs or seeing what is going on, it is difficult to guess at the problem.  

[Dwee]

okay i'll tried rise a ticket support, but just want some confirmation, if my cluster epo runs failover process normal is it true that all application including the apache/server services will start running automatically and "online" it self ?? 

or maybe this is normal? (when failover i have to  manually start the services and the cluster role)?

[aguevara]

It should indeed as soon as the cluster is set correctly and all share drives are moved to the active node

[Dwee · Accepted solution]

after the support send this kb : docs.trellix.com/bundle/epolicy-orchestrator-5.10.0-installation-guide/page/GUID-D3B2313F-0DC9-4CC4-...

i tried to followed that kb and i think its fixed using  this lines: 

1. Right-click the ePolicy Orchestrator Server resource, then select Properties. In the Properties dialog box, remove anything in the Startup Parameters field and enter a single space character. The service will not start with any parameters specified.
2. Select the Dependencies tab, add ePolicy Orchestrator Application Server resource as the dependency, then click Apply → OK.

ill monitor until a few days and also tried to do some failover clustering /reset services etc, to test it,