After applying 5.10 update 10, Cloud Storage & Services warning message

[DavHio]

Hello, During the post verification, I found that, In Active Response Workspace I got a warning message "Cloud Storage & Services Unreachable"

I clicked in to "Active Response Health Status" Saying the same thing "Cloud Storage & Services Unreachable"

I clicked "Configuration" and get a message box with the text "Load failed! Status: 500; Text:"

Checked in McAfee® ePO Cloud Bridge Extension.3.0.107, was 1.3.0.104.

Now I can view the Cloud Bridge configuration page.
Status: This server is actively linked (green text)

But still getting "Unreachable" in Active Response Health Status

[aguevara]

this will be better posted on the MAR group, i will move it there now

[DavHio]

Found an error in Data Exchange Layer Fabric - Extensions - Cloud Databus - Last -Error:

databusCloud (type:ipe-databusproxyconnector) Unable to send batch, no authorization token: {39c3052a-3bef-403d-9006-41cf03c38071}; IpeObjectException: databusCloud (type:ipe-databusproxyconnector) Unable to send batch, no authorization token: {39c3052a-3bef-403d-9006-41cf03c38071}

Checked in products

DXL Brooker 6.0.0 - Evaluation

DXL Brooker 4.1.0 - Current

Data Exchange Layer Client 4.1.0 - Current

DXL Platform - 6.0.0 - Evaluation

DXL Platform - 4.1.0 - Current

[DavHio]

Changed all 6.0.0 to current.

in the "Data Exchange Layer Fabric" page I can see the following error message under Extensions tab:

I assume this may have to do with the problem?

Any ideas? 

[DavHio]

After removing and checking in the CloudBridge extension, I get the following Extension Error

- Connection tests conducted in Chrome browser according to below article:
https://kc.mcafee.com/corporate/index?page=content&id=KB89062

- From workstation to ePO reply:

- From ePO to cloud reply:

- Cloud Bridge extension version:

- api1.eu1.soc.mcafee.com reply from ePO server

[DavHio]

Noone have any weigh idea about what this can be?

[AdithyanT]

Hi @DavHio,

Thank you for your post. Apologies for this post has remined unanswered for a long time!

May I know if you are setting up MAR for the first time?

If yes, then may I know if you have tried the below KBA:

https://kc.mcafee.com/corporate/index?page=content&id=KB90286