I'm attempting to update Win10/11 clients from DLP 220.127.116.11 to DLP 18.104.22.1682
The deploy will fail and the Server Task log will read.
|3/31/23 10:55:26 AM||Started: Sent Run Now task "Trellix Agent > Product Deployment" to "XXXXX"|
|3/31/23 10:55:35 AM||Run now task Trellix Agent > Product Deployment received.|
|3/31/23 10:55:51 AM||Run now task started.|
|3/31/23 11:03:59 AM||Run now task Trellix Agent > Product Deployment failed.|
Details: Product "DLPE____1110" installation failed, reason "Unknown error"..
I am running 5.10.0 CU14. I have 1700+ clients where the update is successful w/o any issues and approx 175 where this is failing.
In some cases I have successfully uninstalled the older 22.214.171.124 and then attempted a fresh install of 126.96.36.1992 - however the task fails and I'm left with hosts w/o DLP.
Any suggestions appreciated or areas to check for further logs.